Per diem charged on days the empty could not be returned
The clock is supposed to stop when the return is blocked by the terminal or the railroad: no empty appointment available, gate closed, stack full, or the carrier refusing that box type. In practice the billing system counts calendar days from gate-out to gate-in and knows nothing about refusals, so every blocked day is invoiced.
How to prove it
Appointment-portal screenshots showing no available slot for the return date, the terminal’s published closure or stack-full notice, and the driver’s refused-return record with a timestamp.
Chassis and per diem billed for the same days by two parties
When the ocean carrier supplies both the box and the chassis under merchant haulage, and the motor carrier also bills a chassis day from its own pool account, the same physical day is paid twice. The two invoices arrive from different vendors weeks apart, so nobody reconciles them.
How to prove it
Both invoices side by side against the single interchange record (EIR) for that container, showing one chassis in use on the overlapping dates.
Tariff free time applied over the contracted free time
Service contracts frequently negotiate extended inland free time — 7 or 10 days instead of the tariff’s 4 or 5 — but the billing engine prices off the tariff in force at invoicing. Every day of the negotiated extension gets billed at the first-tier per diem rate.
How to prove it
The signed contract clause with the free-time figure and its effective dates, matched to the bill of lading date, not the invoice date.
Split and re-pull fees for moves that never happened
Chassis split, pre-pull, dry-run and yard-storage lines are billed as standard add-ons on lanes where they are common, whether or not the individual move required them. A pre-pull billed on a same-day live unload is the clearest example.
How to prove it
The driver’s trip record and gate timestamps for that container showing a single continuous move, against the accessorial line claiming a second pull.